Elevate Customer Experience with Contact Center Solutions that Scale
Elevate Customer Experience with Contact Center Solutions that Scale
From strategy through implementation and long-term support, we help your business unlock smarter,
more efficient, and future-ready customer engagement.
Modern contact centers are no longer just about answering calls—they’re about creating seamless, personalized experiences across voice, chat, email, and social channels. But designing and integrating these systems is complex, especially with so many platforms and providers available. Sierra Peak Solutions acts as your trusted advisor in this space, helping you navigate the ecosystem and connect with best-in-class partners. We ensure your contact center technology aligns with your customer service goals, enhances agent performance, and scales with your business.
Key Contact Center Services
Contact Center Strategy & Consulting:
We help you define your customer experience goals, assess current systems, and develop a roadmap that aligns with business outcomes like faster response times, improved agent efficiency, and higher customer satisfaction.
Cloud Contact Center Platforms (CCaaS):
We connect you with industry-leading cloud contact center providers offering advanced features such as AI-driven routing, omnichannel support, call recording, and real-time analytics—enabling agility, scalability, and remote agent capabilities.
Workforce Optimization (WFO) & Analytics:
From quality management and workforce forecasting to performance dashboards and speech analytics, we help you identify and implement tools that drive better decision-making and agent accountability.
We advise on solutions like conversational AI, intelligent IVR, and chatbot integrationsthat reduce call volume, accelerate resolution times, and free your human agents to focus on complex interactions.
We bring deep insight into specialized contact center needs across verticals like healthcare, financial services, and hospitality—matching you with partners that understand your compliance and customer expectations.
Outsource the complexity of day-to-day contact center operations. We connect you with providers offering proactive monitoring, configuration management, and 24/7 support—reducing your IT burden and improving uptime.
Our Customer Experience Providers
Indie Campers Drives 5-Star Road Trip Support with Talkdesk
A premier travel and rental platform recognized the need to scale its customer support and sales operations. Having already selected a specialized provider to implement Talkdesk, IndieCampers now benefits from a robust, cloud-based contact center that integrates seamlessly with existing systems. The result is real-time analytics, intelligent call routing, and streamlined customer interactions—even during high-demand periods.
Continental Stock improves Customer Service with Dialpad AI
Continental Stock, a financial and insurance services provider with 240+ employees, sought to modernize its outdated contact center technology. By transitioning to a single unified communications (UCaaS) and contact center (CCaaS) platform, the company reduced its total contact centers from 18 to 7, introduced mobile and hybrid work capabilities, and enabled AI transcription to eliminate manual note-taking. Within just six weeks, Continental Stock deployed over 200 lines, achieved a 40% expected annual cost savings, and enhanced agent performance with QA Scorecards for more effective coaching. Looking to optimize your own contact center? Sierra Peaks Solutions can help you implement the best-fit solution for lasting business impact.
iCruise.com Sets Sail with 8x8 Contact Center
Faced with frequent power outages, a legacy on-prem PBX, and the need for unified communications plus CRM integration, iCruise.com adopted 8x8’s all-in-one cloud solution. This included hosted phone services, 100% call recording for training and QA, and remote-ready mobile apps to ensure constant availability—even in hurricane-prone regions. By leveraging click-to-call, smart routing, and robust reporting, iCruise.com now sees 80% of bookings through agents and has scalable performance insights for both remote and in-office teams. Looking to optimize your own contact center? Sierra Peaks Solutions can help you deploy the best-fit platform for seamless communication and lasting business value.
Topaz Services Enhances Hotel Guest Experience with Zoom
Struggling with a legacy system that was unreliable and lacked customization, Topaz Services adopted Zoom Contact Center, Phone, Meetings, Team Chat, and AI Companion. By consolidating these solutions into a single platform, the hospitality-focused firm now enjoys 100% uptime, crystal-clear call quality, and seamless omnichannel support. Tailored call queues and branding deliver a white-glove guest experience, while Zoom’s user-friendly interface boosts agent morale. Real-time analytics and an AI-driven quality assurance process further enhance productivity and customer satisfaction. Want to transform your own contact center? Sierra Peaks Solutions can help you deploy the best-fit platform for flawless communication and ongoing success.
BAYADA Home Health Care Transforms Hybrid Work & Patient Care with Zoom + Yealink
BAYADA Home Health Care, a global organization with 29,000 employees and 380+ offices, sought intuitive collaboration tools and hybrid-friendly campuses. By adopting Zoom Meetings, Phone, Contact Center, Team Chat, and Zoom Rooms (powered by 50+ Yealink MeetingBars), BAYADA created an engaging environment that motivates employees to return on-site and improves patient care through virtual monitoring and the Zoom SDK. Weekly Team Chats surged from 100 to over 150,000, while easy workspace reservations, 3D floorplans, and lobby kiosks streamlined collaboration. Looking to boost your own hybrid strategy and client communications? Sierra Peaks Solutions can help you deploy the right platform for seamless collaboration and increased productivity.
Vendor-Neutral Approach & How We Help
How our vendor-neutral approach benefits you:
Objective Recommendations:
We have no allegiance to any one platform. Whether you're considering a move to CCaaS, expanding your omnichannel reach, or upgrading your agent tools, we evaluate all options through the lens of your business priorities and CX strategy.
Diverse Technology Access:
We maintain relationships with top-tier contact center solution providers across voice, messaging, analytics, and automation. This gives you access to a wide range of technologies—from enterprise-grade platforms to niche tools—backed by trusted implementation partners.
Tailored Solution Design:
Every customer experience environment is unique. We work closely with you to understand call volumes, channel mix, regulatory needs, and workforce structure. Then, we recommend solutions that meet your exact requirements without overbuying or under-scoping.
Our consultants perform deep dives into your current contact center workflows, KPIs, and pain points. We identify opportunities to modernize, automate, and streamline operations—setting the foundation for a high-performing customer engagement ecosystem.
We analyze your options based on platform capabilities, reliability, scalability, integration flexibility, user experience, and long-term support. This due diligence ensures you’re making informed choices that support both short-term wins and long-term growth.
Through our partner network, we help you negotiate favorable pricing and service-level agreements. We make sure contracts are structured to serve your interests, provide flexibility, and reduce risk—without getting bogged down in vendor complexity.
Sierra Peak Solutions acts as your trusted advisor, guiding you through the complex world of CX technology.
We're here to help you create exceptional customer experiences that drive loyalty, growth, and profitability.
